How to remove a reminder email?

  • isabelleturcotte
    Demandé le 11 avril 2024 à 15:50

    Bonjour , j'aimerais savoir comment faire arrêter le système automatique d'envoyer de courriel de rappel pour remplir le formulaire. Provient de noreply@jotform.com

  • Aravir Enterprise Support
    Répondu le 11 avril 2024 à 18:20

    Hi isabelleturcotte,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, here's how to delete the Reminder Email:

    1. In Form Builder, click on Publish at the top.
    2. Select Email on the left side.
    3. Click on Schedule A Reminder Email. How to remove a reminder email? Image 1 Screenshot 30
    4. Hover your mouse over the Reminder Email and click the Trash icon.
    5. Click on Delete in the modal. How to remove a reminder email? Image 2 Screenshot 41

    On the other hand, none of your forms have Reminder Emails set up to send a reminder email to fill out the form. Can you share the URL of the form in question and the email address of the person who received the reminder email?

    Once we hear back from you, we'll be able to move forward with a solution.

  • isabelleturcotte
    Répondu le 11 avril 2024 à 18:36

    Merci beaucoup!