Error 404: Download attachment from Google Sheet Files

Bonjour,

Nous avons un formulaire où les personnes peuvent déposer un fichier pdf.

Pour ce formulaire, nous avons activer l'intégration sur Google sheets.

Nous pouvons modifier le fichier excel créé mais à chaque fois qu'on essaie de télécharger une pièce jointe via Google Sheet nous avons un message d'erreur 404 Not Found

Pouvez vous nous aider?

Merci

Hi Lycee_de_la_Versoie,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you logged in the account using the same browser when accessing the Google Sheets files? If you receive an error 404 when trying to view a file attached, it is because you have your privacy settings required to log in to view the uploaded files.

To view/download files attached to an email, you must open the email in the same browser you used to log into your Jotform account. To view attachments without logging into Jotform, you can also disable login in your privacy settings. Let me show you how:

1.  Log in to your Jotform account.
2.  Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3.  In the dropdown, click on Settings.
4.  Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

Can you go ahead and try it again and let us know how it goes? If the same thing happens again, can you please share the Form URL of the form? We'll investigate it more to see if we can figure out what's going on.

Let us know if there’s anything else we can help you with.