Form Builder: Cant revoke users in forms

Bonjour,

Je souhaiterais révoquer l'accès de ces comptes à l'intégralité de mes formulaires, mais cela m'est impossible. J'ai révoqué l'accès d'autres comptes sans problème, mais ceux-ci sont bloqués.

Pouvez vous m'aider svp ?

Merci par avance,

Hi CAPUANO_Nicolas,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. If I understand your concern correctly, you would like to revoke access from these users. If you shared your form via Quick Share or Assign Form, revoking process is the same. Let me show you how:

1. In Form Builder, click the Publish tab in the orange navigation bar at the top of the page. 
2. Click on the Quick Share tab on the left side of the page.
3. Click the Avatar/Picture beside your Invite by Email field.
4. Click on the added users, then click the vertical ellipses and select Revoke User.

If that’s not exactly what you’re looking for, can you explain more information so I can help you better? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Give it a try and let us know if you have other questions. 

Hi,

Thank you for your answer.

Actually, you've just described the process I'm following, which works with almost every users I'm revoking. The problem is that it is not working for those 4 users in the screenshot : nothing happens when I revoke them.

Could you please revoke them for me ?

Thanking you in advance,

Best regards,

Hi CAPUANO_Nicolas,

Thanks for getting back to us. Can you send to me the form link in which the issue occurs? This guide will show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Hi,

Here are the links of the forms where the issue occurs :

https://form.jotform.com/222414505706045

https://form.jotform.com/220022119749046

https://form.jotform.com/213431828934358

https://form.jotform.com/220621052203032

https://form.jotform.com/221923709135051

https://form.jotform.com/222561736842055

Thanking you in advance,

Bonjour Nicolas,

Merci de revenir avec ces précisions. Malheureusement, je ne suis pas non plus arrivé à révoquer vos invités pour les formulaires indiqués. J'ai créé un ticket auprès de nos développeurs, nous revenons vers vous dès que possible, aussitôt que possible lorsque nous aurons réglé ce problème.

Merci de votre patience et votre compréhension.

Cher Nicolas,

Merci de patienter, je reviens vers vous pour vous confirmer que j'ai bien fait remonter le problème auprès de nos développeurs, lesquels reviendront vers vous aussitôt qu'une mise à jour sera faite.

Encore merci de votre patience et de vore compréhension.

Bonjour, nous n'avons pas de retour de votre part depus le 11 avril !!!

Hi Nicolas,

Thanks for patiently waiting. I understand that this is frustrating for you. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding. We appreciate it.