Account suspended: Email threshold reached.

Bonjour durant une divulgation de sondage dans mon école mon compte a été suspendu. Comment pourrais-je faire pour continuer à faire répondre les gens?

Hi Dorian,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry that this is happening. Upon checking, your account was automatically suspended by of our system due to sending multiple emails in a short span of time. Your account is now reactivated, you may now log in to your account. Make sure to refrain from sending multiple emails in a short amount of time.

If you're expecting multiple form responders, you can share your Public form URL via your personal email or chat to avoid getting flagged again by our system. Let me show you how to do it:

1. In Form Builder, go to Publish tab.

2. To make sure your form is Public, click the Gear icon next to Share with link to open the Settings, then click on the Public Form from the options.

3. If it is Public, you can go ahead and Copy the link and send it to your form responders.

That's it. Let us know if you have any other questions.