Problème de pièces jointes avec courriel de notification avec flux d'approbation

Bonjour,

Je rencontre un problème avec le formulaire "Paie et feuille de temps". Certains courriels de notification pour l'approbation n'ont pas les pièces jointes. Est-ce qu'il y a des limites à respecter? J'ai certains courriels dont les pièces totalisent 6 mo et qui fonctionnent, tandis que d'autres ont des pièces dont la taille est semblable et les pièces jointes ne sont pas dans le courriel.

Les pièces jointes dont je fais référence sont les fichiers qui sont fournis par les utilisateurs lorsqu'ils remplissent le formulaire.

Hi Amnor,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Please note, that the Notification Email will only attach files up to 5 MB. If the files are larger than 5 MB there will be links in the email instead of the actual attachments. If you need to increase the attachment size, you will need to set up SMTP as your sender email to bypass this limit. Can you please check the attachment size again and see if they are larger then 5 MB?

Reach out to us if you need any more help.

Effectivement, les pièces totalisent plus que 5 mo.

Je sais que dans le courriel de notification il y a des liens hypertextes pour les pièces jointes. Cependant, puisque nous avons seulement le plan Or et non celui Entreprise, les approbateurs ne peuvent pas visualiser les pièces jointes, car ils ne sont pas connectée au compte principal. S'ils cliquent sur les liens, un message Whoops! erreur 404 apparaît.

Si je comprends bien, il est possible de contourner cette limite en configurant un email-expéditeur SMTP. Si on augmente la limite à plus de 5 mo, est-ce que le message pourra entrer dans la boîte courriel Outlook du destinataire?

Pouvez-vous m'indiquer comment configurer un email-expéditeur SMTP?

Permettez moi de souligner que je trouve vraiment dommage que les forfaits entreprise soient si dispendieux. Il me semble qu'il devrait avoir un forfait se situant entre le forfait Or et Entreprise qui permettrait d'avoir des sous-compte.

Hi Amnor,

Thanks for getting back to us. I am sorry you are having an issue with this. Regarding your concern for the approvers getting 404 errors when viewing the upload link. This usually happens when you are not logged in to your Jotform Account to view the uploads. Due to privacy settings in your account, you need to be logged in to your account to view the uploaded files. However, you can disable this feature and it won't require you to log in to your account to view the files. This means anyone with the upload link will be able to view the files. Let me show you how to disable this feature.

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to login to see/download files uploaded with your submissions. We also have a guide to help you learn How to Require a Login to View Uploaded Files.

Regarding your question about setting up SMTP for the sender's email. You can check out this guide on how to do that.

Give it a try and let us know if you need any help.

Thank you! Your answers were very helpful ;)