Mon compte a ete suspendu

  • SID AHMED
    Demandé le 1 avril 2024 à 12:01

    Bonjour;

    J'espere que vous allez bien;

    Mon compte a ete suspendu, j'ai juste cree un formulaire pour une campagne facebook qui consiste a recruter des chauffeur vtc pour notre client Yango, nous sommes une agence media buying, et nous recoltons 3 types d'information: nom prenom adresse et numero de telephone c'est tout

    Veuillez svp reactiver notre compte ;

    Cordialement

  • Israel Jotform Support
    Répondu le 1 avril 2024 à 12:03

    Hello SID AHMED,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    I’m sorry you're having difficulties logging in to your account, I checked your account and I found that the account was suspended because your form was suspected of offering a fake service. If your company is a legit institution, can you provide us with the following information:

    1. The URL where the form is used.
    2. Provide any documentation that will support your claims.
    3. Your website or proof of affiliation to a legitimate institution.

    Send these things above to reviewers@jotform.com with Thread #13453941 as your subject, and we’ll let you know about the status of your account after we’ve done a thorough review of them.

    Once we hear back from you, we'll be able to help you with this