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mjcprotection75Demandé le 1 avril 2024 à 09:49
bonjour
j'ai creer plusieurs formulaires
malheuresement mon logo n'apparait pas dans mon formulaire
merci de m'aider
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Lorenz Jotform SupportRépondu le 1 avril 2024 à 09:53
Hi mjcprotection75,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with the issue. I checked this form 240913166621351, which I assume is what you're working on, and it currently displays the logo. Check this out:
Can you confirm if the logo is still not showing from your end? I've cleared your form cache as a precaution. It usually helps clear potential issues in the form.
Reach out to us again if you need any more help.
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mjcprotection75Répondu le 1 avril 2024 à 09:57
HELLO
i've cleared my cache
i do a essai but it doesn't work
i have not my log in my rapport
can you help me
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mjcprotection75Répondu le 1 avril 2024 à 09:59
hello
indeed, when editing we see the logo on my page, but when we edit on PDF for send to the client it doesn't appear
thanks for you help
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Lorenz Jotform SupportRépondu le 1 avril 2024 à 10:27
Hi mjcprotection75,
Thanks for the clarification. Can you explain a bit more about what you mean by 'when we edit on PDF'? Are you referring to the Form's PDF submission report? If so, I just checked your form's PDF Editor page and the logo is also showing. Check this out:
Could you share with us a screenshot of what you're seeing? That'll at least help us see the interface and be able to identify what you're referring to. We have a guide about that here.
Once we hear back from you, we'll be able to help you with this.
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mjcprotection75Répondu le 1 avril 2024 à 10:31
i chek and come back