Visual Report: There is a discrepancy in the presentation of data collected via the Input Table between Tables and the Visual Report

Bonjour,

Dans le container QUESTIONNAIRE TUTEUR et dossier Evaluation du parcours de formation théorique et Pratique :

Lorsque je génère mon rapport, je constate que pour la question "Evaluez l'utilité des sessions du programme de formation suivi" les réponses ne sont pas toutes prises en compte !

Par exemple : dans le 1er graphique, il est noté 10 réponses et non 11.

Pourriez-vous m'aider à rétablir cela svp ?

Cordialement,

Leslie OSAC

Hi Leslie,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question.  I’m sorry that you’re having trouble with your Visual Report. As you can see in your screenshot, the graph is taking into consideration the result of 11 Responses. Check out the screenshot below to see the highlighted result:

Also, please note that some of your responders have left the input table empty, that is why your Graph is not showing 11 answers in each row:

If that’s not exactly what you’re looking for, can you explain a bit more, so we can help you better? Also, can you please confirm that you are having the issue with your form with ID 221783253042349?

As soon as we hear back from you, we'll be able to move forward with this.

Bonjour,

Pas de problème pour l'anglais.

En revanche, je ne suis pas d'accord avec votre réponse.

Lorsque je consulte chaque soumission une par une, je vois bien que chaque personne à rempli entièrement le tableau, contrairement à votre capture. Donc je ne comprends pas, il y a donc un problème

Hi Leslie,

Thanks for getting back to us and for the additional information. I’m sorry that you’re still having trouble with this. After further checking your Submissions, I was able to see the issue you described. So, I created a ticket and escalated this to our Developer team. Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Leslie,

Thanks for waiting patiently, we appreciate it. The related developer team has just fixed the issue. It should be working properly right now. If you still encounter the same issue, please reach out to us again.

Give it a try and let us know if you need any other help.