Problème de renvoi de formulaires

Bonjour

Parmi les formulaires que remplissent nos utilisateurs, certains nous arrivent et d'autres non, ce qui est très problématique.

Dans ce tableau https://eu.jotform.com/inbox/51671395728970/5871924465912856304 par exemple, les formulaires suivants nous sont bien arrivés : soumissions 272 et soumission 274 mais pas soumission 273 ni 271...

Pourriez-vous me dire pour quelle raison ?

Cordialement

Anne Pavis

Hi Anne,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your Inbox and was able to see your Submission 271 and 273. To clarify, are you not receiving the Notification Email on some occasions? If yes, please note that I also checked your Account Email Logs and could notice that all the notifications are properly sent. Check out the screenshot below to see my results:

I have noticed that you are using our default email noreply@formresponse.com as Sender Email. So, the issue can be related to your e-mail provider blocking the Jotform e-mails. E-mail providers can take this action to block messages when too many e-mails come from the same address. We recommend you to check this guide with some explanations of why you're not receiving the notification e-mails. If the Notification Emails are being marked as spam, please check this guide. We strongly recommend you to Whitelist the Jotform whitelist the Jotform IP address on your e-mail. Also, you can consider switching your email notifications to your own SMTP sender. By doing so, your Email Provider should not block your Notification Email anymore.

If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better? 

Reach out again if you have any other questions.