Downloaded PDF documents are not properly arranged

Bonjour nous avons un formulaire dénomé Rapport d'évaluation et Soumission par Décontamination Sporetek

Lorsque nous téléchargeons le pdf l'ordre change et on retrouve des élément dans le bas du formulaire..

Comment arranger le tout ???

Hi Keven,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you are having issues with this. To clarify, are you referring to your form 230414975323050? If so, this issue can be easily resolved by creating a new PDF document in the PDF Editor. Here's how to do it:

1. Go to the form's PDF Editor page.
2. On the PDF Editor page, click the + New PDF button on the top left corner.
3. Select the New PDF Document option in the menu.
   
4. A new PDF document tab should be created next to your existing PDF document. You may delete the previous PDF document if needed.
   
5. You can redownload the PDF documents in Jotform Tables. Please keep in mind that if you did not delete the previous PDF document, you should have two PDF documents to choose from and download. 
   

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? 

Give it a try, and let us know how it goes.

Hello its not what im talking about.

I don’t what to use pdf creator to create a pdf because when I open it its show me to much stuff that I don’t need


Usually when I push download pdf its download the pdf in the same order that form is but since a little while let say number just to make you understand .

Row 2 6 and 14 are after the conclusion of the form so nothing professional.


I don’t want to take time each time to find each thing that not in the proper order and fix it whit the editor I just want it to be in the same order





Thank to get back to me whit a solution



Nous demeurons à votre disposition pour toutes informations supplémentaires.

Cordialement!

Décontamination Sporetek
514 500-8080 - Montréal
418 660-4422 - Québec
<info> info@sporetek.ca

Merci de choisir DÉCONTAMINATION SPORETEK pour vos besoins en décontamination de moisissure.

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Hi Keven,

Thanks for getting back to us. It seems that your PDF document is not up to date. So, if you still want the older version of the PDF or want to rearrange the fields. You must update the PDF document to ensure that the fields are properly organized based on what you need. The simplest approach is to follow my colleague Victorino's suggestion for creating a new PDF and then editing it to remove any unnecessary data. Let me show you how:

• In PDF Editor, select the fields you do not want to include in the PDF and click the Trash can icon beside them to remove them. 

You might also want to check out this guide about How to Customize Your PDF Submissions Report.

Give it a try and reach out again if you have any other questions.

So you are telling me that your code dont keep the oder of the form so i have to manually arrange everything??? So i need to cancel and find a decent compagny? I used your service for years and its was working in the same order why now its dosent ? Décontamination Sporetek 514-500-8080Le 22 mars 2024 à 20:00, Jotform <noreply@jotform.com> a écrit :




...

Hi Keven,

Thanks for getting back to us. I understand how frustrating this is for you, and I’ll do my best to help you. Can you perhaps send us some screenshots of the difference between the PDF that you are currently receiving and the PDF that you were previously getting? This guide will show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

previously its was ending by our information as name and number

Now its ending by thing that should be in the upper section.

if i do understad i need to create a new pdf item by item for like 20 and bring them to ther place like 14 page higher item by item whit a freezing screen ? ido want to understand ?

here all the info that is not at the right place and that we found at the end of report instead that at ther place

He

So if i do understand i need to drag them i by one to the proper place but when i do so its freeze and i need to shake the mouse to go a little upper each time. then if i save the thing whit them at the right place its should be ok for next time? if so i have to do this one by one whit like 4 minute each drag and drop

Hi Keven,

Thanks for getting back to us. I checked your form's PDF editor, and it looks like you've manage to fix the order of the elements by creating a new PDF Document. I don't see the fields in your screenshot displayed on that area upon looking at your document. Here's how it looks now:

Can you confirm if you still require any assistance with this? If you're still getting issues with the elements displayed on the wrong place, let us know and we'll be happy to check it for you.

Reach out to us again if you need any more help.

I did understand what you are saying. And i think its might work

i am really sorry. I think that the language barrier made this really wrong. Sorry again ill play a little whit the form to see how thing work now. Thank again