Upload Storage exceeded, but already deleted submissions.

Bonjour,

J'ai un compte Jotform débutant.

J'ai dépassé mon espace de stockage, après quoi j'ai placé dans la corbeille des réponses à mon questionnaire, et j'ai vidé la corbeille.

Cependant, mon espace de stockage reste saturé. Pourriez-vous m'aider svp ?

Bien cordialement,

Malo

Hi Malo,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry you're having difficulties with this. I've recalculated your Upload Limit, and can see that it's now 0B over 100B. Meaning, you now have 100% of your current upload capacity available. You can check your Upload Space on the Account Usage page.

Let us know if there’s anything else we can help you with.