Account suspended due to matching payment method

Bonjour, je n'ai plus accès à mon compte.

J'ai eu un remboursement de la part de PayPal et depuis je ne peux plus rien faire.

Merci de redonner les accès et de me dire comment faire le paiement.

Bonne journée

Hi Coutable, 

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question. I do understand how upsetting this is. I have checked the status of your Jotform account and saw that it was suspended due to the system detecting that your account was involved in phishing which is matching payment method. Please review Jotforms Terms to avoid this from happening again.

I've coordinated with our back-end team to review this request. Rest assured, we'll circle back to this thread as soon as I receive a response from them.

We appreciate your patience and understanding while we’re looking into this.

J'ai besoin rapidement de retrouver mon compte.

Notre association distribue des plats pendant le ramadan aux étudiants et ils s'inscrivent sur ce lien.

Les familles qui préparent les repas s'inscrive aussi sur jotform.

Merci pour votre réponse rapide

Hi Coutable,

Thanks for getting back to us. My colleague has already reached out to our back-end team to have this issue checked, and we are still currently waiting for an update. As soon as we hear back from them, we’ll update you here on this thread.

 Let us know if you need any other help.

Merci pour votre retour.

Mais cela fait 24 h que je n'ai plus accès aux formulaires et des familles et étudiants attendent après moi pour s'inscrire.

Merci de faire le maximum pour un rétablissement dès ce matin.

Bonne journée

Hello Coutable,

Thanks for getting back with us. I understand that this is frustrating for you and that it is taking longer to solve than expected. We need just a bit more time to come up with a solution. We’ll get back to you as soon as we have one.

In the meantime, let us know if you have any other questions.

Hello Coutable,

We appreciate your patience. I've checked your account, and it appears to have been reactivated. You should now be able to log in and access your forms. Please remember to review and comply with Jotform's Terms of Use to prevent this issue from happening again.

Additionally, I recommend checking your account limits by visiting your Account Usage Page to avoid any issues with using your forms. As of my check, you've reached your monthly submissions limit, with 161 out of 100 submissions used.

Let us know if there’s anything else we can help you with.