Form is stuck on "please wait" when making a submission

  • alexboivin94
    Demandé le 15 mars 2024 à 17:48

    Bonjour il est impossible de soumettre le formulaire, car il reste à ''veuillez patienter'' indéfiniment

  • Edwin Jotform Support
    Répondu le 15 mars 2024 à 18:35

    Hi Alexandre,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Are you referring to the Réservation pension form? I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to submit the form without any issues. Check out the screenshot below to see my results:

    Form is stuck on please wait when making a submission Image 1 Screenshot 20

    I've cleared your form caches to see if that will fix the issue. Please clear your browser cookies and cache, and then try submitting the form again. If the same thing happens again, can you share a screenshot of the console log when the issue occurs?

    Also, for us to investigate it more, do you allow us to try making a submission on your form?

    Once we hear back from you, we'll be able to move forward with a solution.