Mon compte à été suspendu

  • jc
    Demandé le 14 mars 2024 à 19:24

    Bonjour,


    Mon compte à été suspendu, je ne sais pourquoi.

    Que dois-je faire?

    Merci!

    Jotform Thread 12916851 Screenshot
  • Mary Jotform Support
    Répondu le 14 mars 2024 à 19:29

    Hi jc,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Please allow me some time to check this issue with the relevant team, I will get back to you with an update.

    Thank you for your patience.

  • Mary Jotform Support
    Répondu le 15 mars 2024 à 02:32

    Hi jc,

    Thank you for waiting. It seems that your account was mistakenly suspended by our phishing detector. We have reinstated your account, could you please try logging in again?

    Let us know if you have any other questions.