Souci technique

Bonjour,

J'ai configuré mes condition d'affichage pour masquer certaines questions si le répondant sélectionne un choix de réponse en particulier. Exemple: le répondant sélectionne "Aucun" ou "Ne s'applique pas" alors les questions suivantes ne s'afficherons pas. Tout a été configurer et fonctionnait il y a quelque jours. Cependant, aujourd'hui ça ne fonctionne pas. Les questions que je désire masquer s'affiche quand même.

Merci de m'aider et de jetter un coup d'œil à mon sondage.

Bonne journée,

Juliette

Hi Juliet,

Thanks for reaching out to Jotform Support. Unfortunately, our Juliet Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Juliet, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The highlighted condition below asks to hide the fields that are already hidden by default. The system will be confused with this statement and it will do the opposite. This is one of the reason that it's showing what's supposed to be hidden.

Another reason is the conditions below. It will display the same fields in the condition above if the selected answer to the question "À quel atelier du Bloc A avez-vous participé?" is not equal to "Aucun". So when the user selects the option "Ne s’applique pas", it will display these fields.

Let us know what you want to achieve in these fields so we can guide you with the conditions.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.