mon logo en haut des mails

bjr,

je n'arrive pas a faire figurer notre logo en haut des mails pourtant cela a bien été configuré pour.

Cela doit être sur tous nos mails svp.

Merci de votre aide

Hi Raphael,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my result:

Also, I checked your Approval Workflow and it seems you have already removed the "Mail" field on your form. You need to update the Recipient of the Email element on your Approval Workflow to be able to receive the email notification. Your form currently has a single Email field named "Infos du contact / Mail de contact". Check out the screenshot below:

You might also want to check out this guide about How to Set up a Send Email Element in Jotform Approvals.

Reach out again if you have any other questions.