Problem with DMARC when responding with custom SMTP

J'ai créer un courriel de réponse qui est fonctionnel pour répondre à des demandes reçu. Quand je test le email ca fonctionne, mais quand je répond à quelqu'un je recoit un courriel mentionnant que le courriel ne peut être livré à cause des politiques DMARC.

Svp me fournir vos informations (IP et autrees) pour que je les donne à mon hébergeur afin qu'il puisse vous exclure de la politique.

Merci.

Hi Simon,

Thanks for reaching out to Jotform Support.  Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Unfortunately, Jotform does not have DMARC or SPF settings, you may need to add Jotform mechanisms to your SPF record. But, a better solution would be to utilize an SMTP or verified email server to send your emails. This way, it is ensured that the messages will pass the DMARC check. Here's how:

1. Hover your mouse over to your Avatar.
2. Select Settings to open your Account Settings.

3.Scroll down, go to the Sender Email option, then click Edit.

4. Select the Add Sender Email button.

5. Next, enter your SMTP details. Once done, click on Send Test Email to check if everything is working. If it's successful, then click on Add Email.

You might also want to check out these guides about How to Set up SMTP for a Form and How to Add a Custom Sender Address to an Email Alert for more information.

You can also contact your email service provider and request to add Jotform’s IP addresses to their whitelist. Furthermore, you can check this guide here.

Keep us updated and let us know if you need any more help.

I contact them back and they ask for DKIM key. Can you provide it ?
Thanks
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Le 4 mars 2024 à 13:13, Jotform <noreply> a écrit :

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There’s a new response on your question:
Problème avec les DMARC lors de réponse avec un SMTP custom
Hi Simon,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. Unfortunately, Jotform does not have DMARC or SPF settings, you may need to add Jotform mechanisms to your SPF record. But, a better solution would be to utilize an SMTP or verified email server to send your emails. This way, it is ensured that the messages will pass the DMARC check. Here's how:
1. Hover your mouse over to your Avatar.
2. Select Settings to open your Account Settings<https:>.
[1673493750 63bf7cf675c47 Screenshot 0 Screenshot 10 Screenshot 10]
3.Scroll down, go to the Sender Email option, then click Edit.
[1673493859 63bf7d632d0d1 Screenshot 1 Screenshot 21 Screenshot 21]
4. Select the Add Sender Email button.
[1677174421 63f7a695a91b4 Screenshot 2 Screenshot 32 Screenshot 32]
5. Next, enter your SMTP details. Once done, click on Send Test Email to check if everything is working. If it's successful, then click on Add Email.
[1666620141 63569aed6a255 Screenshot 3 Screenshot 43 Screenshot 43]
You might also want to check out these guides about How to Set up SMTP for a Form<https: /> and How to Add a Custom Sender Address to an Email Alert<https: /> for more information.
You can also contact your email service provider and request to add Jotform’s IP addresses to their whitelist. Furthermore, you can check this guide here<https: />.
Keep us updated and let us know if you need any more help.
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Answered by
Shirized Ina Garces
View this thread<https:>
[Jotform Team]
4 Embarcadero Center, Suite 780, San Francisco CA 94111
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Hi Simon,

Thank you for contacting us. We don't have a DKIM Authentication option. We only provide SMTP option.

Let us know if there's anything else we can help.

Hey I did all things about SMTP and I use this option!!! I receive sucessfull message when testing but the my server refuse it since Google and Yahoo ask to make DMARC policy when sending many email so please I need Jotform DKIM Key to provide it at my host provider to get things working.

If you don't know it's not a problem, may be somebody with higher skills than you will know... you can't know everything, take action and ask for help.

Hi Simon,

Thanks for getting back to us with these details. SPF, DKIM, DMARC should be already passed for the email sent by Jotform default sender email address. Can you ask your email service provider to whitelist our IP addresses and Domains? You can find these IPs and domain name in the following guide.

Keep us updated and let us know if you need any more help.

Everything is working fine with the Jotform default sender email address. I want to use custom domain sender, I make all procedure, test email is working fine but when I try to answer to a request using my custom sender, it's not working here's the delivery report.


Delivery report:

Reporting-MTA: dns; pool4-42.formresponse.com

X-Postfix-Queue-ID: 3DDF51C6079F

X-Postfix-Sender: rfc822; reclamation@concoursdujour.com

Arrival-Date: Sun, 3 Mar 2024 10:07:02 -0500 (EST)

Final-Recipient: rfc822; veroniqueleveille@live.ca

Original-Recipient: rfc822;veroniqueleveille@live.ca

Action: failed

Status: 5.7.509

Remote-MTA: dns; nam.olc.protection.outlook.com

Diagnostic-Code: smtp; 550 5.7.509 Access denied, sending domain

  [CONCOURSDUJOUR.COM] does not pass DMARC verification and has a DMARC

  policy of reject. [IA0PR12MB8862.namprd12.prod.outlook.com

  2024-03-03T15:07:04.580Z 08DC3B6F45DEE048]

  [BY5PR04CA0030.namprd04.prod.outlook.com 2024-03-03T15:07:04.622Z

  08DC3B3407BC4866] [MW2NAM04FT040.eop-NAM04.prod.protection.outlook.com

  2024-03-03T15:07:04.629Z 08DC3B4F8D578FC3]

Hi Simon,

Thanks for getting back to us. Regarding the delivery issue on the emails sent via SMTP, I would suggest that you check the status of the emails with your IT/Admin or with your email service provider to see what happened to the email notifications sent through your form submissions. In the meantime, you can use noreply@jotform.com as your sender email.

Let us know if there’s anything else we can help you with.