Problème de lien

Bonjour

j'ai un problème au niveau des liens des formulaires

quand j'ouvre le lien d'un formulaire il s'affiche comme suit

Ce site est inaccessible Vérifiez si l'adresse form.jotform.com est correcte.

j'ouvre le lien depuis la Côte D'Ivoire

je vous prie de bien vouloir m'aider

Hi WaterLifeHighTech,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you send me the link to the form you're referring to so I can take a look at it for you?

Once we hear back from you, we'll be able to help you with this.

Hello, Thank you for your feedback

here are the form links below that do not work:

https://form.jotform.com/240324577736562
https://form.jotform.com/232884647924571

https://form.jotform.com/232795818307567


all form links do not work

Hi WaterLifeHighTech,

Thanks for getting back to us. I'm sorry if you're having issues with your form links. I've checked your 3 forms and was able to open them without the error message. Take a look at the screenshots:

This might be a cache issue, I've cleared your form caches. Can you please try to clear your browser cache and cookies and then check again?

Let us know if you have any other questions.

Hello, everything is going well thank you

Thanks for your help

Hello service, I still encounter the same problem, when I open the form links it tells me as follows :

This site is inaccessible

Check if the address form.jotform.com is correct. If there are no errors, try running a Windows network diagnostic.

DNS_PROBE_FINISHED_NXDOMAIN

Please help me

Hi WaterLifeHighTech,

Thanks for getting back to us. I've checked the three forms you shared and they're working properly on my end. I cleared your form cache on our server. Please check it again and let us know if the issue persists.

yes the problem still persists



when I send the form link to my friends in Europe, it goes very well with them, but with me in Africa it doesn't work...... I don't know how hard it is... yet that's it passed at the start

Hi WaterLifeHighTech,

Thanks for reaching back to Jotform Support. I'm sorry you're still having issues access the form. Can you confirm if the person accessing the form is using VPN? If not, can you try using another browser?

Keep us updated and let us know if you need any more help.

He doesn't use a VPN, I changed browser but it doesn't work

when I try on my mobile connection it works.

but on Orange Wifi it doesn't work...it's hard to be at the IP of my router

Hi WaterLifeHighTech,

Thanks for reaching back to Jotform Support. It seems that the issue is coming from the internet connection of your device. Can you share the IP address? Also, please make sure that the connection you have in your wifi is working.

We really appreciate your patience and understanding while we work on this.

Here is my router IP: Orange wifi

160.120.209.72

My Ip adresse : 192.168.0.113

Hi WaterLifeHighTech,

Thanks for reaching back to Jotform Support. I checked the IP address you shared and confirmed that it's not blocked on our end. However, when I looked for an orange wifi, it means you have internet connection problem. I highly suggest contacting your ISP for further assistance.

Keep us updated and let us know if you need any more help.