Submissions: quota over limit.

Mon compte est bloqué, car j'ai dépassé le nombre de soumission mensuelle. Le prochain mois débutant aujourd'hui. Mon compte est bloqué jusqu'à quand?

Hi rnantais,

Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. When I checked your account, your submissions monthly limit was over the limit. I went ahead and recalculated your submission limit. It is now 41 / 100 submissions. Here is a screenshot of one of your forms below.

Let us know if there’s anything else we can help you with.

Ok thank.

but if my limit is 100 per month, is it on the first of the month that my number of submissions goes back to zero?

Hi rnantais,

Thanks for getting back to us. Yes, the monthly reset will occur depending on your account's reset date. You can easily check when your monthly reset date is. Let me show you how:

1. In My Forms, on the upper-right corner of the screen, click on your Avatar.
2. Click on Settings.
3. Go to Usage and check your Monthly Usage. Your monthly limits will reset.

Check out this guide on Understanding Your Account Usage and Limits.

Let us know if there’s anything else we can help you with.

great. Thank you!!!