Cookie Banner keeps showing at the bottom of page and is unclickable

Bonjour,

J'ai créé un pdf remplissable, seulement une fois téléchargé, celui-ci affiche une bannière pour les cookies qui interfère avec les champs de texte et de saisie du formulaire. Comment la faire disparaitre ? (les boutons de la bannière ne sont pas cliquable) Je vous remercie par avance.

Cordialement

Hi Marica,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. It is not possible to disable the cookie message, since some country requires the form user to be notified about the policy about cookies. Can you check what browser are you using? It might be that the cookies were disabled. You can check out this guide on how to turn it back on. Please also clear your browser cache through this guide.

Let us know if there’s anything else we can do for you.

Bonjour,

Merci pour votre retour. À défaut de la faire disparaître, pouvez-vous m'indiquer à minima comment faire en sorte de la rendre fonctionnelle ? Pour le moment elle masque du texte et je ne peux ni cliquer sur "customize settings" ni sur "allow all", quel sur soit le lecteur que j'utilise pour ouvrir ce document.

Merci par avance.

Cordialement

Hi Marica,

Thanks for getting back to us. I’m sorry you're having issues with your form. Can you confirm if you already tried my workaround to turn the cookies back on and clear your browser cache? This usually resolves the issue. 

If the above recommendation doesn't work, Can you try to open it in another browser or device to see if the issue still occurs?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Merci pour votre retour. J'ai testé toutes vos solutions sans succès (réactiver les cookies, vider le cache du navigateur, ouvrir le formulaire dans un autre navigateur et sur un autre appareil). Avez-vous d'autres pistes à explorer ?

Merci par avance.

Hi Marica,

Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you take a screencast of what’s happening and send it to us? You can use Loom to record your screen. That will help us to better understand what’s going on.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Merci pour votre retour. Mon problème n'est pas sur la version en ligne de mon formulaire mais sur l'export en format pdf. Merci.

Hi Marica,

Sorry for the confusion. I cloned your form and tried to download it as a fillable PDF, but everything was working properly, as I didn't see any cookie messages at the bottom. Check out my screenshot below:

Can you try to download this cloned PDF and open it in your browser to see if the error message still shows? You can also take a screencast of what’s happening and send it to us.

Once we hear back from you, we'll be able to move forward with a solution.

Bonjour,

Effectivement avec votre fichier, je n'ai pas le problème de la bannière de cookies. En revanche, les informations ne sont plus dans le bon ordre. J'ai essayé votre solution de mon côté en clonant mon fichier mais sans succès (j'ai toujours la bannière pour les cookies).

Merci pour vos suggestions.

Hi Marica,

Thanks for getting back to us. I'm sorry this is happening. Keep in mind that In general, cookies are used by the website to identify you from other users. This enables us to make improvements to the website and gives you a positive browsing experience. In addition, If you wish to change your cookie settings, the links below might be useful:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

You might also want to check out this guide Cookie Policy for more information.

Keep us updated and let us know if you need any more help.

Merci pour vos suggestions.