j'ai une erreur quand j'essai de télécharger un fichier

Bonjour,

j'ai une erreur quand j'essai de télécharger un fichier

Hi tommy,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you send a screenshot of the error you see so we can get a better idea what's going on? You can follow the steps below on how to attach a screenshot to your reply:

• Open the thread in your browser. If you got a reply via email, you can click on the View this thread button.

• Once you open the thread, scroll down until you see the Your Answer section.
• Click the Add Image button.
• Click the Add button to post the image on your thread.

Once we hear back from you, we can help you with this.

la voici

Hi Tommy,

Thanks for getting back to us. The 404 error will show if you are not logged in on your Jotform Account. To stop our system from asking you to log in to see/download your submission attachments, we just need to disable the requirement to log in to View Uploaded Files.  It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to log in to see/download files uploaded with your submissions. We also have a guide to help you learn How to Unrequire a Login to View Uploaded Files.

Give it a try and let us know if you need any help.