Change email address of the account

Bonjour,

Je souhaite changer l'adresse Gmail liée à mon compte svp.

J'ai essayé de la changer mais un message d'erreur m'indique que la nouvelle adresse est déjà liée à un compte Jotform alors même que j'en ai déjà fait la suppression.

Pouvez-vous me confirme la faisabilité du changement d'adresse s'il vous plait?

Merci

Hi Hugo,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in French Language, we can forward your ticket to our French team. However, please note that it could take longer to receive a response.

Now let me help you with you concern. When you delete the account, the email address won't be available for 30 days. What we can do is reactivate the deleted account, then you'll have to change it to a different email address so the intended email you'd like to use for the main account will be available immediately. Please give us the email address of the deleted account so we can reactivate it.

Once we hear back from you, we can help you better.

Hi Jeric,

Many thanks for the quick reply :)

Here's the thing: I've tested and created an entire form on behalf of my husband small business using my personal Gmail address which is agathe.vitalis@gmail.com

Now he finally created his own which is artisan.chenapan@gmail.com

I had already modified my settings once to change the owner from mine to his.

I successfully received the email confirmation and proceeded to make the change but once I selected his own Gmail address with Google Oauth, it ended up creating a brand new Jotform account rather than taking over the one I had already created and in which my form is already saved.

I have surely done something wrong in the process somehow to end up like this XD

My question to try to solve things quickly is:

Is there a way somehow to manually force the change on your side so I can have my form (currently hosted in agathe.vitalis@gmail.com) under an account owned by artisan.chenapan@gmail.com ?

Or migrate the form maybe?

Let me know if it makes sense and sorry for the mess.

Cheers

Agathe

Hi Agathe,

Thanks for reaching back to us. Like what I have mentioned, we can reactivate the deleted account so you can change its email address. In the process, we need one more email that is not associated to a Jotform account. So here's the flow:

Login to the account under artisan.chenapan@gmail.com, which was created by mistake. Change the email address to a different email ( 3rd Email ). Once it's changed, artisan.chenapan@gmail.com should be free to be used. Then you can can login to the main account under, agathe.vitalis@gmail.com and change it to artisan.chenapan@gmail.com. Make sure to follow the steps outlined here.

I've reactivated the account under artisan.chenapan@gmail.com , please login to it and do the flow. If that is still not successful, let us know and we'll help you further.

Sounds perfect thank you Jeric, I'll try this.

Hey Jeric, me again.

So I've refreshed my browser. Went and try to login in the account artisan.chenapan@gmail.com with Google Aouth as before and this is what I'm getting:

Hi Agathe,

Thanks for getting back to us. I've reactivated the account. Can you try accessing it again? 

Give it a try and let us know how it goes.

Hi Ericson,

Thank you it worked! You can close the ticket, thanks you both for your kind help.

Have a great day :)