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la-gazelle2Demandé le 13 février 2024 à 14:19
bonjour
je voudrais changer l'adresse mail de mon compte mais le système me dit qu'elle est utilisée par un autre compte (73patoune@gmail.com). j'ai pourtant supprimé le compte lié à cette adresse.
pouvez-vous m'aider svp ?
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Ryan Enterprise SupportRépondu le 13 février 2024 à 16:29
Hi Nath,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I checked the email address that you want to change to, and it is currently associated with a Deleted account. I have deleted the email address. Can you try to change your email address again and see if you are able to?
Give it a try and let us know how it goes.