Serait il possible de désactiver les CAPTCHA

  • asanagadir
    Demandé le 12 février 2024 à 14:58

    Bonjour,

    Serait il possible de désactiver les CAPTCHA sur nos formulaires à destination des adhérents d'une association de randonneurs. Voici les liens des deux formulaires

    https://form.jotform.com/240425046802044

    https://form.jotform.com/240415448986567

  • Christian Jotform Support
    Répondu le 12 février 2024 à 17:17

    Hi asanagadir,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I can help you with the solution. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. If a captcha appears when you submit a form, it is most likely due to our anti-spam system. To prevent spam submissions, a captcha is used. Please keep in mind that captchas are used as an anti-spam measure, and they typically activate when the system detects multiple submissions from a specific IP address in a short period of time. To take care of this, please wait 10–20 minutes before attempting to submit the form again. Alternatively, refreshing your internet connection may result in a new IP address.

    Another option is to whitelist your account to bypass the captcha, but this feature is only available to our paid plan users. If you're considering upgrading your account, you can find detailed information about our pricing plans and the features we offer on our pricing page. This will help you compare the plans and choose the one that best suits your needs.

    Let us know if you have any other questions.

  • asanagadir
    Répondu le 13 février 2024 à 00:13

    Merci beaucoup pour votre réactivité