Les liens des formulaires ne fonctionnent plus

Bonjour à l'équipe d'assistance. Nous souhaitons faire connaître un problème que nous rencontrons depuis un jour . En effet les différents redirigeant vers les formulaires ne fonctionnent plus rendant impossible toutes nouvelles souscription.

Merci

Hi Jean Roland Essan,

Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I've checked out the screenshot you shared with us. It seems you are trying to access your forms using a mobile device and the Google Chrome browser and getting this error. Do note that your form links are working. Can you please try to clear your Google Chrome browser's caches and test again? It should resolve an issue. I've also noted that you have opened a total of 99 tabs in your mobile device browser so it will be helpful if you can close all of your tabs and check your form URL in Google Chrome's incognito mode.

When I tried to open your form, on the Android device using Google Chrome, I was able to access it without any issues. Take a look at the screencast below:

Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on. If the issue persists, share with us the screencast using Loom with the form URL in question. You can share a screen recording link here, and we will be able to check it.

Let us know how it goes.