Paragraph field: Audio won't play on mobile device

  • uchaillot
    Demandé le 8 février 2024 à 21:42
    I have an other problem now, when I try the form, the audio doesn't work on my phone for example, but it works on my computer,
  • Rica Support Team Lead
    Répondu le 8 février 2024 à 21:54

    Hi Danaé,

    Thanks for using Jotform. The issue with the audio is due to your account's permission settings. Since you are using an uploaded file link to add the audio, it won't work if you or the users are not logged in to the account where the file was uploaded, no matter what device they use. Please disable the Require log-in to view uploaded files in your Account Settings and test your form again.

    Paragraph field: Audio wont play on mobile device Image 1 Screenshot 20

    Give it a try and let us know how it goes.

  • uchaillot
    Répondu le 9 février 2024 à 05:17

    Thank you for your answer, but it still doesn't work...

  • uchaillot
    Répondu le 9 février 2024 à 05:40

    Ok I think it's good it's working for my collegues