Cannot add a logo into the form

  • lucilebello
    Demandé le 6 février 2024 à 11:08

    Bonjour,

    Pour mon formulaire "Dossiers de candidature résidence Alfortville", je n'arrive pas à ajouter le logo. Quand je clique sur "ajouter", j'ai une page blanche et rien ne charge.

    Merci par avance pour votre aide,

    Mme BELLO

  • Mafe_M Jotform Support
    Répondu le 6 février 2024 à 13:45

    Hi lucilebello,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. You will need to choose a theme for your form. Let me show you how: 

    • In Form Builder, click the paint roller icon on the right-hand side of the page to get to the Form Designer

    Cannot add a logo into the form Image 1 Screenshot 30

    • Go to the Themes tab and hover your mouse over the Default Theme, then click on Use Theme.

    Cannot add a logo into the form Image 2 Screenshot 41

    Give it a try and let us know how it goes.

  • lucilebello
    Répondu le 7 février 2024 à 11:17

    Hi Mafe_M,

    This is working, thanks a lot!

    Have a great day