How to completely clear upload space?

Bonjour,

Jotform indique "Formulaire au dessus du quota"

Or j'ai supprimé pratiquement toutes les soumissions, comment puis-je être au dessus du quota ?

Cordialement,
AnGELE

Hello Angèle,

Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. I checked your form's table and found that you have a lot of submission data that has not been deleted permanently yet. Let me show you how to do this:

• In your form's table, click on the 3-dot icon beside your table name and select Trashed Entries.
• On the menu on the right, select the data you'd like to remove permanently and click on Delete Forever.

This will free up some upload space on your account which should enable your forms again. Please note that permanently deleted submission data can no longer be recovered. Consider keeping a backup of your submission data by downloading them as EXCEL/PDF/CSV or integrating your form with Google Sheets so you'll have a backup of your data in the Cloud. We also have a guide on How to Download Form Submissions as Excel, CSV, or PDF that you can check out. You may also consider upgrading to a higher plan on our Pricing website.

Reach out again if you have any questions.

Bonjour,

Merci, j'ai fait la suppression comme expliqué.

Néanmoins je reçois toujours le même message quand je clique sur le formulaire. Faut-il un délai avant que celui-ci ne soit réactivé ?

Hi Angèle,

Thanks for getting back to us. I’m really sorry that this is happening, sometimes the account limits may take a few minutes to refresh, so I have manually re-calculated your account's limits and your form is now accessible.

Reach out again if there’s anything else we can do for you.