Form changes not reflecting on live form

  • Jabiol
    Demandé le 2 février 2024 à 09:01

    Bonjour,

    J'ai fait des modifications sur mon formulaire. Celles-ci sont bien visible en back office mais n'apparaissent ni dans l'aperçu, ni sur la version front.

    Pouvez-vous m'aider ?

    Merci

    Jotform Thread 11446121 Screenshot
  • Jason Jotform Support
    Répondu le 2 février 2024 à 11:24

    Hi Jabiol,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I cloned and tested your form, the same thing happened to me. But after clearing the form caches, the changes you made to your form have now appeared. If the issue persists, I recommend clearing your form caches. Let me show you how:

    1. On the My Forms page, click your Avatar in the upper right corner.
    2. Go to Settings.Form changes not reflecting on live form Image 1 Screenshot 30
    3. On the Settings page, click on Clear Cache right next to Form Caches.Form changes not reflecting on live form Image 2 Screenshot 41

    That's it. Let us know if you have any other questions.