Créer un rapport visuel

Bonjour,

Je souhaite créer un rapport à partir d'un questionnaire que j'ai fait, mais sauf que ça me notifie un message d'erreur et je ne comprends pas pourquoi, ça fait quelques jours que j'ai le même message.

"une erreur inattendue est apparue

Nous sommes informés de l'erreur et résoudrons le problème sous peu.Veuillez réessayer plus tard"

Pouvez-vous rectifier cela ? s'il vous plaît.

Cordialement,

Hi cliladhya,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I created a report on one of my forms, and I was able to create one. I did not encounter the error message you had. Furthermore, I have cleared form cache to refresh your form. I suggest doing the following to see if this will make a difference:

• Try other devices, like a laptop or desktop computer.
• Use the Incognito Mode of Chrome or other browsers (i.e., Firefox, Edge) available on your end.
• Try other browsers available on your end.
• Clear your browser's cache and cookies. Once you are done, close your current browser session and log in to your account on a fresh browser session.

Give it a try and let us know how it goes.

Bonjour,

Merci pour votre retour.

Effectivement avec une fenêtre de navigation privée le rapport fonctionne.
Merci beaucoup :)