Overlimit Status: Upload Space Limit Exceeded

Bonjour,

J'atteins le quota sur l'espace disponible alloué (100Mo). Je viens de supprimé des formulaires mais l'espace ne diminue pas et je ne vois aucunes traces de suppression.
Pourriez vous me dire pourquoi svp?

Merci par avance,

Hi benjidereux,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry that you are having difficulties with this. I checked your account and can see that you still exceeded the allowable 100MB Upload Space Limit of a Starter Plan account, it seems like you didn't purge the deleted uploaded files. Your Upload Space is currently 104.96 MB / 100.00 MB. You can check out this related guide on Understanding Your Account Usage and Limits.

To free up the Upload Space and re-activate the forms of your account, you will have to permanently delete the uploaded files on your form. Let me show you how:

1. In Jotform Tables, select the submissions that have uploaded data on them then click the Delete button on the right side of the page.

2. Click the Three Dots icon and select Trashed Entries.

3. Select the submission you want to delete and click the Delete Forever button.

4. Finally, click the Delete button to confirm the deletion of the submission. This will completely purge the submission along with its uploaded data.

• Another way to delete your submission data is to click the File Upload column on your Jotform Tables, select the file attachments then click the Delete button.

• Then click the Delete file(s) button. This will delete the attachments directly and you don't need to check your Trashed Entries. Take note that this will only delete the attachments, not the submission itself. You can also check out this guide on How to Delete Form Submission Data.

If you still need the uploaded files on your form, you can download them first before deleting them. Let me show you how:

1. In Jotform Tables, select the submission that you want to download and click the Download All button.
2. Select the Download attachments option to download all the attachments on that submission.

3. If you want to download the attachment along with the submission data, you can select one of the other three options instead. You can check out the related guides below for more information:

• How to Download the Submission Files
• How to Download Form Submissions as Excel, CSV, or PDF

You can also check the Account Usage Data on your end. Let me show you how:

1. On the My Forms page, hover over your mouse to the Profile Avatar at the upper right side of the page and click Settings.

2. Click on Usage on the left side of the screen. You will see here the Usage Data and also when the Monthly Usage Limit of your account will reset.

That's it. Let us know if you have any other questions.

Hello,
thank for your reply.
I have deleted some attached document, my quota is around 70Mo But we cannot use this forms yet. What can i do in order to use my form now my quota is correct?

Thank you

Hi Benjamin,

Thanks for getting back to us with these details. I'm sorry you still can't use your form. As I see on my side, your account usage is below the limits, its upload space used being only 45.53 MB for now. I see two forms in your account that I can open in my browser, so that I don't understand what you mean when you say that you can't use them.

It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I tried but i have the same answer from several browser (see attached document)

Hi Benjamin,

Thanks for getting back to us. I checked your account and can see that it is already active and the Upload Space Limit is already below the allowable limit. I also checked your form and can see that it is already enabled and active. Check out the screenshot below for the result:

Can you log out of your account and clear your browser's cache and cookies then log back into your account on a new browser session and check the form again? I have also re-calculated the usage data and cleared the form cache of your account.

Give it a try and let us know if you need any other help.