Tables: The uploaded images cannot be opened

Bonjour,

Les photos sont illisibles dans le tableau des soumissions.

https://eu.jotform.com/tables/220193884434358

(on a changé le nom d'utilisateur il y a 1 mois, et le problème est apparu )

Merci de faire le correctif pour ce tableau afin de pouvoir consulter les photos

Hi Lucas,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've checked your form and I was able to see the issue, the images uploaded seem to be corrupted and can't be seen.

I've created a ticket and escalated it to our Developer's team. As soon as we hear back from them, we’ll update you here on this thread.

In the meantime, let us know if you need any other help.

Bonjour

Nous sommes très impacté par ce problème

Hi Lucas,

Thanks for getting back to us. I understand that this is frustrating for you and that it is taking longer to solve than expected. We need just a bit more time to come up with a solution. We’ll get back to you as soon as we have one.

We really appreciate your patience and understanding.

Bonjour,

C'est vraiment long ,

Nos équipes sont bloqués!

Hi Remplissez,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry you're having difficulties with this. Our Developers are working on this as fast as they can. As soon as we have an update, we'll let you know.

In the meantime, let us know if you have any other questions.

Hi Remplissez, 

Thanks for patiently waiting. Our developers informed us that the issue has been resolved. Can you try on your end and let us know if everything i working as expected?

Give it a try and let us know how it goes.