Account Limits: What happens to our data if we downgrade our account?

Bonjour,

Nous avons envoyé un formulaire à une importante base de données.

Nous avons atteinte le quota mensuel.

Les données recueillies dans le formulaire sont-elles stockées entre temps ?

Nous souhaitons passer à la formule Argent urgemment.

Cordialement

Service marketing Adéquat

Hi adequatsourcing,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I checked your account, and it seems that you've already subscribed to the Silver plan. Please note that when you downgrade your account, you won't lose your forms or your data. But we recommend you export your current data because of the submission storage. This is the total number of submissions you can store on your account itself; this is different from the first one, which has a monthly limit. So, for example, in the "Free" plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, making way for the new ones to be received. Feel free to check out our guide on Understanding Your Account Usage and Limits for more information.

Let us know if you have any other questions.