The Submit button is not working

Bonjour,

Le bouton envoyer ne fonctionne pas et je ne reçois plus les confirmations.

Merci

Hi Kevin,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you are having difficulties with this. I understand that the submit button on form 203307714999263 is not working, correct? I cloned your form and tried to replicate the issue, but everything worked the way it should. Check out my results in the screencast below:

I checked the link you shared and noticed your form is embedded on a website. Could you please specify the type or error you're receiving when trying to submit? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

As an additional measure, I have cleared the form cache for you to avoid any temporary cache issues. Can you try again on a different browser (clear the browser's cache as well) or device to see how this goes? If the issue persists, we need your permission to send a test submission directly from your form.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hello,

I also tried to clone the first form and the issue persist. I unfortunatly don't have any error to show you since the bouton just briefly flash and nothing more happen.

I tried on another device also.

Thank you,

Hi Kevin,

Thanks for getting back to us. Can you please submit the form using its URL to see if the issue persists? This will help us isolate the issue. Also, in case we need to, can do an actual submission on your form?

Give it a try and let us know if you need any help.

Hello Rose,

The URL was posted in my first comment. Try to do a submission, no problem.

https://galeriebeauchamp.com/pages/concours-des-fetes

Thank you

Hi Kevin,

Thanks for getting back with these details. Thanks for allowing us to do a test from your website. I did a test from your website and I replicated the issue when filling in the form, the submit button is flashing in a loop and the form seems not being able to be submitted.

I did another try from your form's source URL at Jotform, and I saw that even if the submit button once the button flashed one time, then the form is going to the captcha validation, and then I was able to submit, you might have received a submission from John Smith from Paris, Québec.

So, I'll need a bit of time to look at this. I'll be back to you as soon as I have a solution. Since the issue seems to be related to the Captcha step, a first step would be to test after removing the captcha.

Thanks for your patience and understanding, we appreciate.

Hello,

I removed the CAPTCHA item and it indeed work nowé

Thank you

Hi Kevin,

Thanks for your feedback. I'm happy it's fixed now. This seems to come from a conflict with the other scripts running on your web page. Since we can't test on your website, I'm afraid it will be difficult to find a working workaround to make a captcha work on this peculiar page. Anyway, we can try if needed.

Keep us updated and let us know if you need any more help.

I need

Hi nisafitri539,

I moved your other question to a new thread and helped you with that here.