I reset my password, but I didn't receive any email.

Bonjour,

j'ai oublié mon mot de passe mais quand je clique sur le bouton permettant de le réinitialiser et que je note mon adresse mail, je ne reçois pas de mail, ni dans ma boite de réception ni dans mes spams.

merci pour votre aide.

Christophe Deramaix

Hi Cristophe,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry that this is happening. I checked the email address that you used to open this thread and saw that it is a guest account. Can you share with us the email address or username of the account that you are referring to, so we can check?

Once we hear back from you, we'll be able to help you with this.