I received a message "You are almost over your download space limit"

Bonjour,

Je ne comprends pas ce message.
Je suis à 9,07 GB d'Espace de téléversement.
Pourtant j'ai vidé mon cache et en plus les données et les soumissions sont supprimées après 24h.

Merci de votre retour rapide

Hi Rodrigue,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To free up your upload space, you will need to purge the deleted entries. Let me show you how:

• In Jotform Tables, click on the Three Dots Icon in the main tab.
• Select Trashed Entries.
  
• In the Trash panel on the right, choose the submissions to delete, then select Delete Forever.
• Finally, select Delete in the confirmation dialog.
  

Give it a try and let us know if you need any help.

Bonjour,

Je ne peux plus utiliser le service car l'espace de téléversement est plein.

Je ne sais pas comment supprimer définitivement les éléments supprimés.

Merci de me dire réellement comment supprimer définitivement ces éléments

Je ne sais pas où supprimer définitivement les suppressions.
J'utilise les formulaires et non les tableaux.
Merci de votre réponse rapide

Hi rpouansi,

Thanks for reaching out to Jotform Support. I check your utilization and it was already in its normal state.

As of today you have:

• Submissions: 1 / 1,000
• Uploads: 3.96 MB / 10.00 GB

Can you try logging in your account and check if your limit updates? Also, please Clear your Form Cache to reload your forms.

Also, you can refer to this guide on How to Delete Form Submission Data

I hope this helps. If you need further assistance, please let us know. Thank you.