Getting error setting up Loom incompatible-browser on mobile

Bonjour,

J'ai envoyé ce formulaire à une personne qui l'a ouvert sur son téléphone et le widget loom ne fonctionne pas, pouvez-vous m'aider ?

Merci

Hi Nicolasmichel01,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Do you have any idea what browser and device are they using? Please suggest to try using Chrome to see if it works. If not, then they might need to disable their browser extensions or clear their browser cache.

Loom Video Recorder only works on Chromium-based browsers. You can check the compatibility guide on this page. You can also try enabling third-party cookies on the browser to see if that helps.

Give it a try and let us know how it goes.

ca ne fonctionne toujours pas sur android.

Hi Nicolasmichel01, 

Thanks for getting back to us. Try to update the Loom Video Recorder widget, then check if it will be displayed on the form. Here's how you can do that:

1. In Form Builder, select the Loom Video Recorder widget and click on its Wand icon.
2. Click on the Update Widget button.

If the widget still doesn't show up after updating the widget, let us know what device and OS, as well as the web browser and build number, where the issue happens.

Let us know if you have any other questions.

Bonjour,

Le problème persiste, je suis android, j'utilise Chrome comme navigateur.

https://eu.jotform.com/build/233445816007353

J'ai un autre question, lorsque je demande à des personnes de s'enregistrez via si non il y a t-il une solution alternative ?

Bonjour NIcolas,

Merci de revenir vers nous avec ces détails. Je suis désolé que le widget ne fonctionne pas sur votre appareil. Notez que, comme spécifié dans les paramètres du widget, le widget Loom Video Recorder n'est compatible qu'avec les navigateurs fondés sur le code source de Chromium de Google, tels que Chrome, Edge, etc. Pouvez-vous nous donner des précisions sur:

• Le modèle d'appareil.
• La version d'Android.
• Le nom et la version du navigateur.

Aussitôt que nous aurons ces informations précises, nous pourrons mieux voir où se situe le problème.

Pour ce qui est de votre seconde question, j'ai ouvert une discussion à ce sujet ici, j'y réponds aussi vite que possible.

Samsung S23 , Version Android 14 , chrome 120.0.6099.144

Hi Nicolas,

Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem:

Unfortunately, the loom widget does not support mobile browsers currently. While the feature you’re looking for isn’t currently available, rest assured we’re always working on adding new services and features to Jotform. I've gone ahead and escalated your request to our Developer Team. When or if it's developed depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.