I want to cancel my subscription before my billing date.

  • margolasmenes
    Demandé le 15 décembre 2023 à 02:50

    Bonjour,

    Je souhaiterais m'abonner à l'offre Bronze uniquement pour 1 mois, comment faire pour annuler mon abonnement ?

    En vous remerciant,

  • Eliza Jotform Support
    Répondu le 15 décembre 2023 à 03:01

    Hi Margo,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. You can cancel your subscription before your next billing date, which is on January 15th, 2024, here's how to do that:

    1. In your Jotform account, go to Billing.
    2. Click on the green Change Plan button.

    I want to cancel my subscription before my billing date Screenshot 30     3. Select Starter (Free).

    I want to cancel my subscription before my billing date Screenshot 41    4. Follow the instructions on the pop-up window to proceed with the downgrade.

    Reach out again if there’s anything else we can do for you.