At Inland Seafood our approach to credits and returns is simple. Our aim is to ensure unquestioned Food Safety and achieve customer satisfaction. We completely guarantee all products at the time of delivery.
IN ORDER TO PROTECT YOU AND YOUR CUSTOMERS
Product must be carefully inspected at the time of delivery, but it cannot be returned after delivery for the reasons listed below:
- We must eliminate the possibility of cross-contamination
- We must eliminate the risk that a tampered product could be re-distributed to another consumer
- We must ensure that the temperature of the product integrity has been maintained
- We must ensure that all product handling is compliant with USDA, HACCP, Department ofhomeland security requirements in the bioterrorism act.
When your delivery arrives, you should know:
- Your Inland Seafood associate will gladly help you verify that the items delivered agree with your invoice.
- You can choose to return any delivered item at the time of delivery simply by noting it on the invoice and the adjustment will be made.
- If a product is short at delivery, our Inland Seafood associate will adjust your invoice immediately by removing the item. The Delivery and Receiving associates will both verify the shortage uponreturn.
- If a product is partially damaged, the Inland delivery associate will adjust your invoice immediately and return the product to Inland.
- NO price changes can be made to an invoice without written approval after the invoice has beenreturned to Inland Seafood.
- NO credit will be given for DISCARDED product for any reason.
Once you have approved your order (less any items you return), sign the invoice and pay (if COD), indicating you are satisfied with the delivery.
Pre-Ordered Items
- Pre-ordered items have been purchased especially for you. They cannot be resold or returned unless damaged or questionable at the time of delivery.
- Pre-Ordered items that are returned during delivery due to damage or quality will need authorization after inspection by the Receiving Inland Seafood representative.
At Inland Seafood we are dedicated to providing the finest products available and give you the service you expect and depend on.
That’s our pledge!