Language
  • English (US)
  • Español
  • Image-93

  • We are here to assist you!

  •  

    How the process works 

     

    Step 1: Submit your information 

    On the next page, submit your information. The form should take about 10 minutes to complete.

    Step 2: Submit proof of your living situation

    This includes ID, paystubs, proof of address and expenses. You can do this during the application assistance with a navigator, using the "File Upload" section of this jotform, or within the next 30 days after submitting. You can send in via email at SNAPDocuments@ntfb.org, at your local HHSC office, by fax at 1-877-447-2839 or by mail at HHSC. P.O. Box 149027. Austin, TX 78714-0927. 

    Step 3. Checking the status of your case

    To check the status of your case or an application, you will need to contact 211, or (877) 541 - 7905. Once you are connected, you will select your preferred language, then select option 2 for assistance with state benefits and let the virtual assistance know you want to "check the status" of your case.

    Step 4: Processing and determining eligibility

    Once the application is submitted Health and Human services will process and determine elegibility. You will get the response via mail at your mailing address it can take 30-45 days for HHSC to process the application. HHSC gives SNAP food benefits through the Texas Electronic Benefit Transfer (EBT) Lone Star Card. This is a plastic card that's used like a debit card. Each month, your approved monthly benefit amount is placed in the card's account

    Disclosure: The North Texas Food Bank is a community partner with Health and Human Services. We will help you fill out your application and submit it to HHSC, but we do not determine eligibility. Eligibility will be determined by Health and Human Services and any correspondence will be sent to your mailing address, NTFB does not receive any information regarding your case.

     

  • Referral Partner Program

    We understand that you may be facing challenges beyond your food needs. For that reason, the North Texas Food Bank offers an information referral service called the Referral Partner Program. If you opt into this program, one of our Referral Specialists will reach out within two business days to assess your current needs, and they will then provide you information on local resources and agencies that offer assistance in those areas. Over the course of a one-year period, we would also follow-up with you every few months to check in and to assess any new challenges you may have encountered. If you choose to opt into the Referral Partner Program, you can opt out at any time, and it also has no impact on any other services you receive or your eligibility for state benefits.

  • Virtual Site Inquiry Submission

    Important: Please do not miss our call. NTFB will call you to verify the information provided below. This submission will allow NTFB to submit your information to HHSC to determine eligibility. If you are unable to complete the following submission, please contact 214-269-0906.
  •  - -
    Pick a Date

  • Please answer the following screening questions.

  • If none of the expenses below applies to you, please leave blank or enter 0 in the space provided.

  • People in the Home

    Please list the people in your home and their relationship to you. Document first and last name. If there is not enough space, please call 214-269-0906 and complete your application with an NTFB representative.

  • By signing below, I agree:

    To let HHSC and other state, federal, and local agencies check, share, and get facts about anyone on my benefits case (the household).

    To let other people, businesses, and organizations share facts they have about anyone on my benefits case (the household) with HHSC.

    The facts to be checked and shared include anything that helps decide: (1) who can get benefits, and (2) the amount of benefits.

    By signing, you are giving the Texas Health and Human Services Commission (HHSC) permission to release all or part of your case record, which may also include health information. 

    Release my information to the following person/agency:

    North Texas Food Bank: 3677 Mapleshade Ln., Plano, TX 75075 and/or 4500 S. Cockrell Hill Rd., Dallas, TX 75236 | Phone: 214-269-0906

    By signing below, I agree:

    To let HHSC and other state, federal, and local agencies check, share, and get facts about anyone on my benefits case (the household).

    To let other people, businesses, and organizations share facts they have about anyone on my benefits case (the household) with HHSC.

    The facts to be checked and shared include anything that helps decide: (1) who can get benefits, and (2) the amount of benefits.

    I certify under penalty of perjury that the information I have provided on this application is true and complete to the best of my knowledge. If it is not, I may be subject to criminal prosecution.

  • Clear
  •  - -
    Pick a Date

  • Medicaid Only*

    Fill out this section only if the amount of money you get changes or might change from month to month. If you don’t expect changes to your monthly income, skip this question.
  • Clear
  •  - -
    Pick a Date
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Should be Empty: