[Action required] About wurthelektro.fi forms ⚠️

Hei,

Kaikki lomakkeen täytöt eivät välity määrättyihin sähköpostisoitteisiin.

Missä vika? Laitoin tästä teille viestiä jo viikko sitten, mutta en ole saanut vastausta.

Hi Marelle,

Thanks for reaching out to Jotform Support. Unfortunately, our Finnish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Finnish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you're having difficulties with this. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Please check this guide for a possible reason why you're not receiving email notifications. Also, please whitelist Jotform domains and IPs on your web or email host to ensure that all the emails sent to you will be received successfully. You can use your own email address as a custom sender's email address via SMTP. Let me walk you through it:

1. Go to your My Account page, and click on Settings, or visit here directly.

2. Click on the Add Sender Email button.

3. Enter the following information:

• Email Address: {your email address}
• Hostname: smtp.yourserver mail.com
• Port: 587
• Username: {your email address}
• Password: {your email or app-specific password}
• Security Protocol: TLS/SSL

4. When you're finished, click on the Send Test Email button to make sure that everything is working. If it works, click on the Add Email button. If not, please check the details again and correct any errors.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.