Change the subscription to Monthly

Buenas dias He contratado el paquete bronce mensual y se me ha cargado em anual. Como puedo cambiarlo???

He visto que tengo el dinero retenido. Os paso el numero de autorización 218032.

Espero que me lo podáis cambiar

gracias

Hi Miriam_Herrero,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I can see that you have already switched your Subscription from Annually to Monthly. Now we just need to process the refund for the rest of your charges from the Annual subscription, let me help forward your concern to the relevant team.

As soon as we hear back from them, we’ll update you here on this thread.

Hola Carlo. Muchas gracias por la rapidez. No tengo ningún problema que seas tu el que me conteste. Quedo a la espera

Un saludo

Hi Miriam_Herrero,

Thanks for patiently waiting. I have just received feedback from the Billing Team that the refund for the remaining balance of your subscription has been processed. Please expect for the refund to reflect on your account within 3 - 7 business days depending on your issuing bank.

Let us know if there is anything else that we can help you with.