Billing: cancel and refund request

Queríamos darnos de baja y se nos ha olvidado cancelar el pago automatico, ¿se puede hacer hoy? El cargo es de hoy mismo

Hi esther_esther882_Esther,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have successfully cancelled your subscription and refunded you the latest payment made. Expect the refund to be processed back to your account within 5-10 business days.

Let us know if you need any more help.