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labdeventasFecha de consulta 27 de noviembre de 2023, 17:52
Quiero pausar mi cuenta de jotfom, hacerlo de inmediato por favor.
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Ravi Jotform SupportFecha de respuesta 28 de noviembre de 2023, 0:04
Hello labdeventas,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. Do you mean to pause your active subscription? If so, the subscription can not be paused in the middle of the month. However, as I can check, you already canceled your subscription. Which means your account will not get renewed after your current subscription ends and your account will move back to the starter plan. As I can check, your current subscription will end on 2023-11-30.
If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better?
Reach out again if you need any other help.