Error de reactivación de cuenta.

1.- Cree una nueva cuenta para usarla exclusivamente para jotform.

2.- Entre a mi cuenta actual para cambiar el email asociado, pero dice que la nueva cuenta ya está vinculada a un jotform.

3.- Borre mi nueva cuenta.

4.- Intente cambiar el email asociado otra vez, pero aún me dice que la nueva cuenta ya está vinculada a jotform.

5.- Intento entrar a la nueva cuenta para corroborar que la elimine, y me dice: "Algo salió mal. Prueba otra vez por favor"

6.- Intento crear la cuenta de nuevo con el nuevo email, pero dice: "Esta dirección de correo electrónico ya está asociada a una cuenta de Jotform. Por favor, inicie sesión."

Ahora no puedo transferir mi cuenta al nuevo email ni crear la cuenta de nuevo con el nuevo email.

Quisiera cambiar mi email al nuevo email.

Hi Omar,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. If I correctly understood your issue, you're trying to change your current account's email address with another one, but the email address you want to use is already used for another account. Can you give us the email address that you want to use for your current account omar.vfx.3d@gmail.com?

Once we hear back from you, we'll be able to move forward with a solution.

Of course:

catrin.tatuajes.mx@gmail.com

Hi Omar,

Thanks for getting back to us. I've checked the account associated with this email address catrin.tatuajes.mx@gmail.com and I noticed it has been deleted. Our system took some time to free up the email address after an account had been deleted. To speed up the process, you can follow the steps below.

1. I've reactivated the account catrin.tatuajes.mx@gmail.com, you can access it.
2. Once logged in, change its email address with any other one not associated with a Jotform account.
3. After the change is successful, the email address catrin.tatuajes.mx@gmail.com will be disassociated from the account.
4. Now that the email address is free, you can change your current account's email address omar.vfx.3d@gmail.com with this one catrin.tatuajes.mx@gmail.com.

Give it a try and let us know how it goes.

thank you!