Getting error when adding Signature in the Document.

Buenos días,

Actualmente envió documentos para firma y me sale este error cuando estoy agregando campos de firma y me toca actualizar la pagina para poder seguir trabajando. Adicional cuando envió para firmar un documento en reiteradas ocasiones me ha tocado reenviar le mensaje para que llegue el correo.

Hi urbtierralinda,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you confirm if you're getting this error when adding a Signature field in the document? Can you try clearing your browser's cache and try to add the signature field again to check if the issue persists? Also, can you try checking spam folders and whitelisting Jotform domains and IPs to make sure that all the emails sent to you will be received successfully and to bypass email filters? You may try testing using a different email to see if it's an issue with the email address as well.

Keep us updated and let us know if you need any more help.