Did not receive a contact from the Enterprise Sales Team

  • fiscalizacionlalibertadavanza
    Fecha de consulta 30 de octubre de 2023, 3:58
    Could you please help me in order to receive a proposal to upgrade my account to the enterprise level?
  • Rica Support Team Lead
    Fecha de respuesta 30 de octubre de 2023, 4:00

    Hi Matías,

    Thanks for using Jotform. May we know when did you submit the Enterprise Sales Contact Request form?

    Once we hear from you, we will send an email to our Enterprise Team.

  • Matias
    Fecha de respuesta 30 de octubre de 2023, 4:03

    yesterday!

  • Rica Support Team Lead
    Fecha de respuesta 30 de octubre de 2023, 4:09

    Hi Matías,

    Thanks for getting back to us. I've sent an email to the Enterprise Team and requested them to inform the Enterprise Sales Team to contact you as soon as possible.

    Let us know if you have any other questions.

  • fiscalizacionlalibertadavanza
    Fecha de respuesta 30 de octubre de 2023, 5:20

    Hi Rica! I've not received any contact for your sales rep and it's something urgent for me.

    Do you have sales rep in EMEA?

    Would it be possible to reach me out now?

    Thanks,

    M

  • fiscalizacionlalibertadavanza
    Fecha de respuesta 30 de octubre de 2023, 5:22

    Please help me otherwise I will need to jump to 'fillout' platform and it's something I would not like to due to I love jotform.

    Thanks,

    M

  • Rica Support Team Lead
    Fecha de respuesta 30 de octubre de 2023, 5:44

    Hi M,

    Thanks for getting back to us. I understand the urgency. I have already informed our Enterprise Team that you need to upgrade your account urgently. Unfortunately, we are unable to provide an ETA as to when they will contact you but a request has been made so they can contact you as soon as possible.

    Let us know if there’s anything else we can do for you.

  • fiscalizacionlalibertadavanza
    Fecha de respuesta 30 de octubre de 2023, 7:36

    Hi there,

    I've spoken with the Enterprise Account team, but it did not go well because there is a significant gap between the Gold and Enterprise plans. I may need to switch from Jotform to Fillout.

    Would it be possible to receive an ad-hoc proposal for unlimited form submissions?

    Thanks,

    M

  • Rica Support Team Lead
    Fecha de respuesta 30 de octubre de 2023, 7:55

    Hi M,

    Thanks for updating us. I'm glad that you've talked to our Enterprise Sales Team. Unfortunately, the unlimited limits are only available with the Enterprise plan. All of our Standard plans have fixed limits and it is not possible only to pay to get unlimited monthly submissions. If you are not willing to upgrade to the Enterprise plan, another option would be to separate the forms into two different accounts, each account should have the Gold plan. This way, you can receive up to 10K submissions per month per form/account.

    Let us know if you have any other questions.