Multiplicar el importe

  • bontibubc
    Fecha de consulta 29 de octubre de 2023, 15:25

    Buenas tardes, a ver si podéis ayudarme , no se por que lo importes no se multiplican y además los campos antes de meter las cantidades aparecen con números cuando deberían estar en blanco

    Jotform Thread 8635303 Screenshot
  • Christian Jotform Support
    Fecha de respuesta 29 de octubre de 2023, 16:24

    Hi bontibubc,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. It appears that the calculation wasn't functioning correctly because a portion of the formula is in text or string format, as shown in the screenshot below:

    Multiplicar el importe  Image 1 Screenshot 30

    In order to make the calculation work as intended, we need to replace that text with a numerical value. This adjustment will ensure the formula processes the data correctly and provides accurate results. To change a portion of a formula from a string to a number format, you can follow these steps:

    • Identify the part of the formula that is currently in a string format. This is usually indicated by brown-colored text.
    • Click on the brown-colored number or text within the formula to change it to a black-colored number to ensure it's in the correct numerical format.
    • Confirm the change by clicking the Save button to update the formula.

    Multiplicar el importe  Image 2 Screenshot 41

    These steps should help you convert the string portion of the formula into a number format, which should resolve the calculation issue. Don't forget to repeat the process for the other calculations with the same format. 

    Give it a try and reach out again if you have any other questions.

  • bontibubc
    Fecha de respuesta 30 de octubre de 2023, 5:50

    Thanks , It works !