Jotform submissions isn't being mapped in Zapier

  • jimenezguzmanjesus
    Fecha de consulta 26 de octubre de 2023, 4:21

    Buenos dias, cuando exporto un contacto del formulario por zaiper, no me capta los datos de contacto

    Jotform Thread 8543171 Screenshot
  • Mary Eden Jotform Support
    Fecha de respuesta 26 de octubre de 2023, 7:51

    Hello jimenezguzmanjesus,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your issue. I'm sorry if the Zapier integrated in your form is not working as it should. When I checked your account, I found several active forms and I couldn't determine which one are you having issue. I also tested this Zapier on my test account, but they seem to work fine. Take a look at the screenshot below to see my results:

    Jotform submissions isnt being mapped in Zapier Image 1 Screenshot 20

    Can you try to reintegrate your Zapier and see how it goes? If the issue persists, can you share the link to your and we will investigate further.

    Keep us updated and let us know if you need any more help.