Formulario

  • SSCCULPGC
    Fecha de consulta 23 de octubre de 2023, 8:43

    Buenos días,

    Somo de la Universidad de Las Palmas de GC , cliente vuestro, y estamos teniendo problemas durante la mañana de hoy para crear los formularios.

    Le envío una captura de pantalla

    mi correo es gustavoaurelio.gonzalez@ulpgc.es

    Solicitamos lo más pronto posible una respuesta.

    Gracias de antemano

    Saludos cordiales

    Jotform Thread 8416851 Screenshot
  • Mikhail Jotform Support
    Fecha de respuesta 23 de octubre de 2023, 9:28

    Hi SSCCULPGC, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Do you mean your form's submit button is not working? If so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to submit the forms without issues. Check out the screencast below to see my results: Formulario Image 1 Screenshot 20

    I also cleared the form cache from the backend, which resolves cache related issues. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Once we hear back from you, we'll be able to move forward with a solution.

  • SSCCULPGC
    Fecha de respuesta 24 de octubre de 2023, 5:56

    Good morning!

    Thanks! All is ok.

    Maybe due to cache from the backend.

    Regards